Beta Hospice Care is a Care Coordination Agency listed by the California Department of Health Care Services (DHCS).Beta is listed by DHCS. Here’s how to check
  1. Find Beta on the DHCS list. Beta is listed as a participating Care Coordination Agency under the name Beta Hospice Care. How to verify Beta
  2. No charge for care coordination. Medi-Cal pays Beta. Residents pay room and board. Costs and room and board
  3. Your choice. You may choose any Care Coordination Agency listed by DHCS and any participating home. Rights and complaints
Español (inicio)
Assisted Living Waivercare coordination
(747) 293-5777Mon–Fri, 9 a.m.–6 p.m.
Menu
Request a callbackRefer a patient or client

Job aids

Resident rights on shift: the steps to remember

The short step lists from each lesson of Resident rights and dignity on every shift, on one page. Print it for the station or the break room. Each list points back to its lesson, where the sources are linked.

Open the coursePrint a poster with a QR code

Decision guide

A right seems at risk: what do I do?

Is a resident in danger right now, or hurt and not getting help?

  • Yes

    Call 911 and stay with the resident if it is safe. Then tell your supervisor and follow your home's procedure.

  • No

    Do you suspect abuse or neglect, or someone taking a resident's money?

    • Yes

      Follow your home's abuse-reporting procedure today. For abuse in a licensed care home, the state lists the local Ombudsman, the Ombudsman hotline at 1-800-231-4024, or the police or sheriff. CDSS takes calls at 1-844-538-8766.

    • No

      Is staff limiting a resident's schedule, food, visitors, room door, phone calls or movement?

      • Yes

        Is the resident in the Assisted Living Waiver (ALW)?

        • Yes

          Tell your supervisor today and ask whether the limit is written in the resident's ISP. A limit must be there, for a specific need, with the person's consent. The supervisor can raise it with the care coordinator.

        • No

          Check the limit against the resident's rights form and tell your supervisor today. House rules must be reasonable and may not break a right.

      • No

        Has the resident told you about a problem, or asked how to complain?

        • Yes

          Listen, write down what they said and when, and tell your supervisor the same day. Show them the posted licensing and Ombudsman numbers if they want to call.

        • No

          Write down what you saw and heard, and tell your supervisor before the end of your shift. Keep watching for changes.

This guide helps you act on shift. It does not decide whether a home broke a rule: licensing, DHCS and the Ombudsman each look into their own part, and the resident chooses what to do about their own concern.

Step through it one question at a time: alwbeta.com/training/courses/resident-rights-at-work#decision-guide

Lesson 1

The rights list you work under

Every task on your shift touches a resident's rights: knocking on a door, helping at a meal, handing over mail. The rights are written on a state form the resident signs at move-in. This lesson shows you where the list is and what it covers, so you can answer one question on shift: does this touch a right?

  1. RCFE run by a person or company: LIC 613C-2
  2. RCFE run by a city or county: LIC 613C
  3. ARF: LIC 613 (section 80072)
  4. Rights and complaint poster: main entryway
  5. Dignity always; no punishment through money, food, sleep or the toilet
  6. No form or house rule takes a right away

Lesson: alwbeta.com/training/courses/resident-rights-at-work#lesson-rra-rights-list

Lesson 2

ALW setting rights: schedule, food, visitors and a door that locks

Some residents in your home may be in the Assisted Living Waiver (ALW). A federal rule gives them added protections, on top of the state rights every resident has. They cover schedule, food, visitors and a door they can lock. This lesson gets you ready to check a routine against them, and to know who may limit one.

  1. ALW: privacy, dignity, respect; no coercion or restraint
  2. Her own schedule; food at any time
  3. Visitors of her choosing, at any time
  4. A door she can lock; roommate choice; her own decor
  5. A limit only in the ISP, for a specific need, with consent
  6. Think a limit is needed? Tell your supervisor

Lesson: alwbeta.com/training/courses/resident-rights-at-work#lesson-rra-alw-setting-rights

Lesson 3

Privacy and dignity in personal care

Bathing, dressing and toileting are the most private moments of a resident's day. How you give that help can protect their dignity or take it away. This lesson covers privacy in care, private information, mail and calls, and the name a resident asks for, so you give care the way the rules expect.

  1. Close the door; keep her covered; explain each step
  2. Care that fits her body, never demeaning
  3. Her health information stays private
  4. Mail unopened; calls private; her own things and money
  5. Her preferred name and pronouns, every shift
  6. The same clothing and makeup choices as others

Lesson: alwbeta.com/training/courses/resident-rights-at-work#lesson-rra-privacy-in-care

Lesson 4

Consent and choice in daily routines

Many times a shift, a resident says yes or no: to a shower, a meal, an activity, a medical visit. This lesson shows what the rules say about choice and refusal, so you can respect a no without pressure and know what to pass on to your supervisor.

  1. Her day, her choices, unless health or safety is at risk
  2. Yes or no to care is her right; she may stop a service
  3. No threats; no trading rights for privileges
  4. Pass on what she wants for her care plan
  5. She may leave; never lock her in
  6. No restraints; ask before any device

Lesson: alwbeta.com/training/courses/resident-rights-at-work#lesson-rra-consent-and-choice

Lesson 5

When a right seems at risk

Sometimes you see a right pushed aside: a phone taken away, a threat after a complaint, a resident who seems afraid. This lesson gets you ready to decide what to do first, who to tell, and how to keep the resident's own route to help open.

  1. Danger now: call 911, then your supervisor
  2. Suspected abuse: your home's procedure; Ombudsman line 1-800-231-4024
  3. A complaint: listen, note it, pass it on the same day
  4. Never block calls to licensing (1-844-538-8766) or the Ombudsman
  5. An ALW limit not in the ISP: tell your supervisor
  6. Watch for anyone getting back at the resident; report it

Lesson: alwbeta.com/training/courses/resident-rights-at-work#lesson-rra-right-at-risk

Beta’s ALW team, course version 2026.10.3, text checked against its sources on October 22, 2026. Educational only. Not continuing-education, licensure or regulatory credit. Follow your employer’s current procedure and the person’s current plan. Call 911 for a medical emergency.

Call the ALW teamFit check