Beta Hospice Care is a Care Coordination Agency listed by the California Department of Health Care Services (DHCS).Beta is listed by DHCS. Here’s how to check
  1. Find Beta on the DHCS list. Beta is listed as a participating Care Coordination Agency under the name Beta Hospice Care. How to verify Beta
  2. No charge for care coordination. Medi-Cal pays Beta. Residents pay room and board. Costs and room and board
  3. Your choice. You may choose any Care Coordination Agency listed by DHCS and any participating home. Rights and complaints
Español (inicio)
Assisted Living Waivercare coordination
(747) 293-5777Mon–Fri, 9 a.m.–6 p.m.
Menu
Request a callbackRefer a patient or client

Job aids

Rights in an RCFE: the steps to remember

The short step lists from each lesson of Your rights in an RCFE, and how to raise a concern, on one page. Print it for the station or the break room. Each list points back to its lesson, where the sources are linked.

Open the coursePrint a poster with a QR code

Decision guide

Where do I take this concern?

Is your loved one or another resident in danger right now, or hurt and not getting help?

  • Yes

    Call 911 now. When the person is safe, tell the Ombudsman and Community Care Licensing what happened.

  • No

    Do you think someone is abusing or neglecting a resident, or taking their money?

    • Yes

      Call the local Ombudsman office, the Ombudsman hotline at 1-800-231-4024 (24 hours), or the local police or sheriff. You may also call CDSS at 1-844-538-8766.

    • No

      Is the concern about your loved one's ALW services, such as the care plan or the care coordinator?

      • Yes

        Contact the care coordination agency (CCA) by email, mail or phone. If the concern is about how the CCA coordinates care, email DHCS at the ALW grievance address on the DHCS ALW page.

      • No

        Have you already told the home, and the problem is still not fixed?

        • Yes

          Call Community Care Licensing at 1-844-LET-US-NO (1-844-538-8766), or the Ombudsman. Ask licensing to keep your name from the home if you wish.

        • No

          Tell the administrator in writing and ask who will reply. The home must answer promptly. You may also go straight to licensing or the Ombudsman.

This guide helps you choose where to take a concern. It does not decide whether a home broke a rule: licensing, DHCS and the Ombudsman each look into their own part, and the resident chooses what to do.

Step through it one question at a time: alwbeta.com/training/courses/rights-in-an-rcfe#decision-guide

Questions to ask

Questions worth asking

  1. To the home: May I have a copy of the signed personal rights form from her file?
  2. To the home: Where are the rights and the complaint poster posted, and where is the local Ombudsman's phone number?
  3. To the home: What is your policy on visits, and how can she get food outside mealtimes?
  4. To the home: When I raise a concern, who will answer me, and how?
  5. To the care coordinator: Does her ISP limit any of her rights? If so, why, and when will it be reviewed?
  6. To the care coordinator: How do I raise a concern about her ALW services, and how do I reach your supervisor?
  7. To the Ombudsman: Can you visit her, and will you keep what we tell you confidential?
  8. To Community Care Licensing: Can you keep my name from the home, and how will you tell me what you found?

Lesson 1

The rights list your loved one gets

When your loved one moves into a care home, the home must give a list of their rights. Many families sign it and never read it. This lesson helps you use that list. It gets you ready to answer one question when something feels wrong: is this one of their rights?

  1. Ask for the signed rights form (LIC 613C-2) from the file
  2. Look for the rights and the complaint poster near the entry
  3. Own things, own money, unopened mail, private calls
  4. Daily choices, a say in the care plan, yes or no to care
  5. No abuse, neglect, punishment or being locked in
  6. No paper can make a resident give up these rights

Lesson: alwbeta.com/training/courses/rights-in-an-rcfe#lesson-fam-rights-the-list

Lesson 2

Extra protections in ALW: visitors, food, schedule and a door that locks

If your loved one is in the Assisted Living Waiver (ALW), a federal rule adds protections in the home. They cover visitors, food, the daily schedule and a door they can lock. This lesson gets you ready to check a house rule against them, and to ask the right question if the home limits one.

  1. ALW homes follow a federal rule for home-like settings
  2. Own schedule, and food at any time
  3. Visitors they choose, at any time
  4. A room door they can lock; a choice of roommate; their own things
  5. A limit must be in the ISP, for a specific need, with consent
  6. Ask the care coordinator about any limit

Lesson: alwbeta.com/training/courses/rights-in-an-rcfe#lesson-fam-rights-alw-protections

Lesson 3

How to raise a concern, and who to call

When something is wrong, it helps to know where to go. Different offices handle different problems, and calling the right one saves time. This lesson gets you ready to decide where a concern goes: the home, the care coordinator, the state licensing office, the Ombudsman, or 911.

  1. In danger now: call 911
  2. The home: tell the administrator, in writing
  3. ALW services: the CCA; the CCA's coordination: DHCS
  4. Licensing complaints: 1-844-LET-US-NO (1-844-538-8766)
  5. Ombudsman hotline, 24 hours: 1-800-231-4024
  6. Ask the resident what they want; keep notes

Lesson: alwbeta.com/training/courses/rights-in-an-rcfe#lesson-fam-rights-raising-a-concern

Lesson 4

Speaking up without fear: protection from retaliation

Many families worry that a complaint will make things worse for their loved one. The rules speak to that worry. This lesson gets you ready to spot retaliation, which means being punished for speaking up, and to know what to do if it happens.

  1. No one may punish a resident for complaining
  2. Licensing keeps names in a complaint from the home, unless you ask
  3. Write down what was said, by whom and when
  4. Ask the resident what they want first
  5. Move-out threat after a complaint: call the Ombudsman
  6. Written notice: get legal help; do not sign in a hurry

Lesson: alwbeta.com/training/courses/rights-in-an-rcfe#lesson-fam-rights-no-retaliation

Beta’s ALW team, course version 2026.10.3, text checked against its sources on October 22, 2026. Educational only. Not continuing-education, licensure or regulatory credit. Follow your employer’s current procedure and the person’s current plan. Call 911 for a medical emergency.

Call the ALW teamFit check